Shipping policy

Welcome to Honeyvella. We are committed to providing reliable shipping services and a seamless shopping experience. Please review our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, sales events, and holidays, processing times may be extended.

Shipping Rates & Fees

Standard Shipping

Order Value: $0.00 – $58.99
Shipping Fee: $10.00

Free Shipping

Order Value: $59.00 and Above
Shipping Fee: Free

Expedited Shipping

Order Value: $0.00 – $99.99
Shipping Fee: $15.00

Free Expedited Shipping

Order Value: $100.00 and Above
Shipping Fee: Free

Shipping Information

Shipping availability and delivery schedules may vary depending on destination, carrier operations, weather conditions, customs procedures, and other factors beyond our control.

While we make every effort to process and ship orders promptly, specific delivery dates cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours to become active after shipment.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at hello@honeyvella.com.

Honeyvella is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is delayed or appears lost in transit, please contact our support team.

We will work with the carrier to investigate the shipment whenever possible.

Once an order has been transferred to the shipping carrier, delivery timing is subject to the carrier's operations and policies.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the damaged item(s)
Photos of the shipping packaging

We will review your request and provide an appropriate resolution.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping fees and are the sole responsibility of the customer.

Business Address Notice

Important Notice: The address listed below is a business correspondence address only and is not a return address.

Please do not send returns to this location.

Customers must contact our customer support team first to obtain return authorization and the correct return instructions.

Contact Us

Honeyvella

📧 Email: hello@honeyvella.com

📍 Business Address:

1011 Tully Rd Apt 1
Modesto, CA 95350
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping, please contact us at hello@honeyvella.com. Our support team will be happy to assist you.