Refund policy

At Honeyvella, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy carefully.

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed
  • Have all original tags attached
  • Be returned in their original packaging
  • Be free from stains, odors, makeup marks, pet hair, or damage

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Gift cards
  • Personalized or custom-made products
  • Bodysuits
  • Swimwear without the original hygiene liner
  • Earrings and certain accessories for hygiene reasons
  • Items damaged due to misuse, improper care, or normal wear and tear

How to Request a Return

To initiate a return, please contact our customer support team at:

📧 hello@honeyvella.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return request is approved, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Important Return Address Notice

Please do not send returns to the business address listed on our website.

The address listed on our website is for business correspondence only and is not a return processing facility.

Customers must contact us first to obtain return authorization and the correct return address.

Unauthorized returns may be refused or delayed.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item received
  • Photos of the packaging

After review, we may offer a replacement, store credit, or refund as appropriate.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and may no longer be eligible for cancellation.

To request an order cancellation, please contact us immediately at:

📧 hello@honeyvella.com

Chargebacks

If you experience any issues with your order, we encourage you to contact us before filing a chargeback with your payment provider.

Our customer support team is committed to resolving concerns quickly and fairly.

Contact Us

Honeyvella

📧 Email: hello@honeyvella.com

📍 Business Address:

1011 Tully Rd Apt 1
Modesto, CA 95350
United States

Business Address Only – Not a Return Address

For any questions regarding returns, refunds, or cancellations, please contact us at hello@honeyvella.com. We are happy to assist you. 💖